FAQ's

General Information

While we try to give as much detail as possible about an item in the listing you may have some questions.  Here is the place to find answers.  If you don't see the answer to your question listed here or on one of the policy pages you may contact us using the contact form at the top of the page or email us at hello@katielainehandmade.com

Do you take custom orders? - I'm all about adding that personal touch to your special occasions. While I primarily reserve custom orders for weddings and special events, if you have a unique request, don't hesitate to reach out. You can email me at hello@katielainehandmade.com or use the contact form in the navigation bar of the homepage.

Please note that additional fees may apply, as they take dedicated time out of our regular production schedule. Your custom order will not be fulfilled until full payment is received. We appreciate your understanding as we strive to craft something uniquely special for you. Your patience and investment ensure a one-of-a-kind creation that's worth the wait and extra care.

Can I send a gift note with my order? - You can easily include a gift note by adding it to the notes section during checkout. Feel free to add that personalized message and any specific instructions, and I'll make sure it's beautifully added to your order.

I'm local - can I pick up my order? - While I'm not offering pick-up right now, I'm am exploring options to make it happen in the future. Stay tuned for updates on that!

If you're planning to attend my next market I'd be more than happy to bring your order for a convenient pick-up. You can always send me an email at hello@katielainehandmade.com to discuss your request.

 

Care Instructions

Bags - Spot clean and lay flat to dry and press with a warm iron.  

Candles - Always trim your wick to 1/4" before burning.  This prevents soot and uneven burning.  Soy has a memory so always make sure the melt pool meets the edge of the container before extinguishing to prevent tunneling and an uneven burn.  Do not burn for more than 4 hours.  Stop using once the wax has burned to within 1/4" of the bottom of the container.   Keep the candle level and burn only on heat resistant surfaces.  Never leave your candle unattended.  Keep away from children and pets.  Allow the wax to cool completely and solidify before moving.

Hand Creams - Always apply to clean dry hands.  Avoid touching lotion before washing hands as this could lead to bacteria contamination.

T-shirts & Hoodies - Turn garment inside out.  Machine wash on cold.  Do not bleach.  We recommend laying flat or hanging to dry as this will help the design last longer & prevent peeling but you can tumble dry on low just until dry.  Drying at high temps or for long periods of time may distort the design or cause peeling.

If you have additional questions you may contact us using the contact form at the top of the page or email us at hello@katielainehandmade.com 

Sizing details

All sizing details are included within each listing but here are some general guidelines. 

Shirts:

 SIZE LENGTH WIDTH SLEEVE
S 25 ¼" 18 ½" 7 ¾"
M 26" 20" 8 ¼"
L 26 ¾" 22" 8 ¾"
XL 27 ½" 24" 9 ½"
2XL 28 ¼" 26" 10 ¼"
3XL 29" 28" 10 ¾"

 

Hoodies:

 SIZE LENGTH WIDTH SLEEVE
S 26" 20" 33"
M 27" 22" 34"
L 28" 24" 35"
XL 29" 26" 36"
2XL 30" 28" 37"
3XL 31" 30" 38"
4XL 32" 32" 39"
5XL 33" 34" 40"

Customers with allergies

Skin Allergies & Scent Sensitivity:  We make products that are scented with fragrance oils and are meant to be put on the skin.  If you have any sensitivities to these please make sure you read the full description and ingredient list before purchasing.  We list all fragrance notes in each listing and all products are created in a clean and sterile manner.  However, we cannot guarantee you will not have an allergic reaction especially if you have sensitivities to these types of products and take no responsibility in your use of these products.

Custom and personalized orders

We don't regularly accept custom orders but will sometimes fulfill a custom request involving a modification to a current listing (i.e. swapping a fabric choice). If you have a customization request the best thing to do is to contact us and we will do my best to accommodate you if possible.

 Do you sell anywhere besides online?

Yes, if you live local you can find a limited product line at the Moses Lake Museum & Art Center Gift Shop in Downtown Moses Lake, WA.  You can also find us most Saturday's from May - September at the Moses Lake Farmer's Market as well as other local events in the area.  Check the events page for details.

Do you do collaborations with other makers?

Yes, we love to collaborate and support other makers. If you make something you think will coordinate with our products lets talk.  Contact us and let us know your idea.

Do you do wholesale orders?

Yes, we do wholesale and consignment but on a limited basis.  If you are interested in stocking our products please get in touch.  We'd love to discuss the opportunity with you.

Can I use photos of your products on my website?

No.  we appreciate you wanting to share our products but please do not use any photos from our website, Instagram, Facebook, social media or anywhere else you may encounter a photo of our products without permission.  They are copyright protected and cannot be used without our express consent.  To do so will violate copyright laws and you will immediately be sent a cease and desist letter from our lawyers.  If you are interested in featuring our products on your blog, social media or print please contact us and let's work together so we can help promote your feature.  As stated above we love supporting others and would love to support you too.  But please don't steal our copyrighted images.