FAQ's
General Information
We do our best to provide detailed product descriptions, but if you have any additional questions, this is the place to find answers! If you don’t see what you’re looking for, feel free to reach out via our Contact Form or email us at hello@katielainehandmade.com.
Do you take custom orders?
We love adding a personal touch! While we primarily reserve custom orders for weddings and special events, we occasionally take requests for modifications to existing designs (such as fabric swaps). If you have a special request, please email hello@katielainehandmade.com, and we’ll do our best to accommodate you.
Please note that custom orders may incur additional fees and will not be fulfilled until full payment is received.
Can I include a gift note with my order?
Absolutely! Just add your personalized message in the notes section at checkout, and we’ll include it with your order.
I’m local—can I pick up my order?
At this time, we don’t offer regular order pickup. However, if you’re planning to attend one of our markets, we’re happy to arrange a pickup there! Just send us an email at hello@katielainehandmade.com to coordinate.
Shipping & Returns
How long does it take to process and ship my order?
Most orders ship within 3-7 business days. Shipping times vary based on your location and selected shipping method. For full details, visit our Shipping & Processing page.
Do you accept returns or exchanges?
Due to the handmade nature of our products, some items cannot be returned. If there is an issue with your order, please reach out within 14 days, and we’ll do our best to help. See our full policy here.
Care Instructions
Bags
Spot clean only. Lay flat to dry and press with a warm iron if needed.
Candles
• Trim wick to 1/4” before each burn to prevent soot and uneven melting.
• Allow the melt pool to reach the edges of the container before extinguishing to prevent tunneling.
• Do not burn for more than 4 hours at a time.
• Stop use when 1/4” of wax remains.
• Burn on heat-resistant surfaces and never leave unattended.
Hand Creams
• Apply to clean, dry hands.
• Avoid touching the product with unwashed hands to prevent contamination.
Allergy & Sensitivity Information
Our products contain fragrance oils and are meant for topical use. If you have skin sensitivities or scent allergies, please read the full description and ingredient list before purchasing.
While we create all products in a clean and sterile environment, we cannot guarantee that allergic reactions will not occur and are not responsible for individual sensitivities.
Custom & Personalized Orders
We don’t regularly accept custom orders, but we may be able to fulfill small modifications (such as swapping a fabric choice). If you have a request, please contact us, and we’ll do our best to accommodate you.
Where to Find Us
Do you sell anywhere besides online?
Yes! If you’re local, you can find a selection of our products at:
📍 Moses Lake Museum & Art Center Gift Shop – Downtown Moses Lake, WA
📍 Moses Lake Farmers Market – Most Saturdays from May–October
📍 Other Local Events – Check our Events Page for upcoming markets!
Collaborations & Wholesale
Do you collaborate with other makers?
Yes! We love working with other makers. If you create something that would complement our products, let’s chat! Contact us with your idea.
Do you offer wholesale?
We do offer wholesale and consignment on a limited basis. If you’re interested in stocking our products, please get in touch to discuss details.
What Makes Your Products Special?
Every item at Katie Laine Handmade is crafted with care, creativity, and attention to detail. Unlike mass-produced products, our designs are handmade in small batches, ensuring quality and uniqueness in every piece.
We carefully select high-quality fabrics featuring vibrant florals and whimsical patterns, making our bags and accessories truly stand out. Customers love our thoughtfully designed pieces that add beauty and joy to their everyday lives.
When you shop with us, you’re supporting a small, woman-owned business that values craftsmanship, creativity, and a personal touch.
Do You Offer Gift Wrapping?
While we don’t offer full gift wrapping, we take great care in packaging every order beautifully, making it perfect for gifting! If you’d like a special note included, just add it in the notes section at checkout, and we’ll be happy to include it in your package.
Photo Usage & Copyright
Can I use your product photos on my website or social media?
No. All product photos are copyright protected and cannot be used without permission. Unauthorized use of our images will result in a cease and desist order from our legal team.
However, we love supporting fellow creatives! If you’d like to feature our products in a blog, social media post, or publication, please contact us so we can collaborate and help promote your feature.